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Company Name:
DCSHRM, LLC
Position Title:
IT Network Specialist
Pay Range:
-
Job Location:
Kaysville, UT
Duration:
Permanent
Last Date Apply:
2020-04-15

The company is a Premium IT service company. The company is located in Kaysville, UT providing network support and hardware sales to customers across Utah. They provide sales and support to the healthcare companies primarily.

Primary Responsibilities:

  • Support position with remote and direct interaction
  • Respond to customer inquiries in a courteous and professional manner
  • Create, document, and escalate issues and problems using the company's ticketing system. 
  • Monitor assigned tickets and tasks and provide service or escalation as necessary
  • Provide support for escalated service desk tickets following established protocols
  • Provide desktop, server and network support (including administering and maintaining end-user accounts, password resets/unlocks, and email setup and support)
  • Deliver technical customer support over the phone and in person, understands support processes
  • Perform remote and onsite scheduled maintenance
  • Accurately enter and maintain case information including notes and resolution
  • Adhere to departmental policies for reporting and managing requests and change control
  • Other duties as required
  • Work effectively with cross-functional teams to include Sales, Product, Engineering, Operations, etc.
  • Serve as a customer advocate to ensure that issues resolve quickly and efficiently.
 

Technical Skills

  • Must have strong phone and interpersonal skills
  • Strong understanding of available tools to assist in daily tasks
  • Remote Access Tools and software experience like Bomgar, goto assist, and Zoom
  • Basic understanding of DNS, Firewalls, DHCP
  • In-depth knowledge of workstation/server hardware and software troubleshooting abilities
  • Working knowledge of computer equipment; general understanding of storage solutions
  • Extremely knowledgeable in troubleshooting and resolving workstation-based software issues with:
  • Microsoft Windows 10
  • Microsoft Office 365* Domain and workgroup environments
  • Knowledge and understanding of AD, DNS, the Internet, and mail flow
  • Have experience with Firewalls and having experience with Fortinet is a Plus

Soft Skills:

  • Strong written and excellent verbal communication skills
  • Pleasant and professional demeanor in all client and internal communications
  • Ability to multitask and work in a remote position
  • Intellectually resourceful with sound judgment and effective decision-making abilities
  • Independent worker and able to work effectively on daily tasks without direct supervision
  • Strong organization skills and ability to operate efficiently throughout daily tasks
  • In general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate
  • Interacts and communicates with clients at all levels, from executive to IT to end-user
  • Operates as a clients advocate
  • Energy, enthusiasm and results-oriented

Education and Experience:

  • Associates Degree in Computer Science a plus
  • 2+ years of relevant experience in supporting computers or providing corporate helpdesk support

 

Additional Requirements:

  • Valid driver’s license and reliable personal vehicle
  • Job Type: Full-time

 

Experience: Minimum 2 + years with a company

 
 
 
 

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